Palm Island Service Updates Magnetic Island Service Updates

**COVID TRAVEL UPDATE, FRIDAY 17th December 2021**

From 1am Saturday Morning the 18th of December 2021, it's mandatory to wear a face mask when travelling on public transport including; Ferries, Terminals, Waiting Areas and while queuing. 

Your face mask needs to cover your mouth and nose and must be worn unless you're under 12 years of age or have a medical condition. 

You must wear your mask as soon as you enter the Breakwater & Nelly Bay Terminal’s, during boarding, queuing and while transiting  on our vessels.

Please ensure you’re aware of all the latest  Queensland Health requirements on mask wearing at this link:

**Passenger Update – SeaLink North Queensland Ferry Operations Covid-19 Requirements**

As of 5am this Friday the 17th of December 2021, the Public Health and Social measures linked to vaccination status will come into effect. For more information on this direction go to the Queensland Government Covid-19 link here.

What does this mean for you when you travel to Magnetic Island and Palm Island?

  • SeaLink will continue to operate under the Queensland Public Transport Covid-19 Plan which will continue to provide Safe and Responsible travel for everyone.
  • Please treat our crew with respect, as they are working to help keep you safe, so please always follow their instructions.
  • Continue to maintain good hand hygiene, hand sanitizer is available for your convenience.
  • If you are feeling unwell with Covid (flu-like) symptoms, please stay home and get tested.
  • It is mandatory to wear a mask in and around the terminals and on board our vessels. (As of 1am Saturday 18th of December 2021).

Vaccination Status?

  • SeaLink North Queensland is providing public transport services to Magnetic Island and Palm Island, so passengers are not required to be vaccinated to travel on board our public ferry services.

What is the team at SeaLink North Queensland Doing?

  • All staff are required to declare their health and fitness status prior to starting shift.
  • All staff are trained and comply with our internal procedures to ensure a high standard of service, cleanliness and hygiene is maintained for our terminal and vessels.
  • It is mandatory for staff to wear a mask in and around the terminals and on board our vessels. (As of 1am Saturday 18th of December 2021).
  • All staff at SeaLink have been encouraged to get vaccinated due to the nature of our business.

As of 8th February, passengers travelling on board ferry services are no longer required to provide their contact details via the Check In Qld app.

At SeaLink Travel Group we are following the advice of the health authorities and the Federal and State governments when making decisions about our vessels, cruises, tours, accommodation and operations. 

Click here to view our Magnetic Island & Palm Island Timetables

You should also keep up-to-date with the latest travel and health information from the Australian Government – visit or your state or territory government health department website for any additional controls.

We have provided the below links which you may find useful for you prior to travelling with us:

  1. The Queensland Government COVID Safe Public Transport Plan
  2. The Queensland Government Roadmap to easing restrictions.
  3. The Queensland Government COVID19 official website.  
  4. Information on downloading the COVIDSafe App.

What are we doing to minimise the risk of COVID-19?

We have always had stringent and rigorous hygiene standards, cleaning procedures and health and safety practices. During this time, we have stepped our practices and procedures up even further.

Our staff have been briefed and trained on appropriate hand hygiene and sanitising practices. We will continue to monitor and maintain these practices in accordance with the health advice to ensure we maintain these to the highest standards.

All our operations have increased vessel, vehicle and room cleaning procedures and practices. Hard surfaces (such as tables, handrails, door handles, counters etc.) are being cleaned more regularly to minimise the risk.

Where possible we have made additional hand sanitisers and cleaning stations available to our customers and employees to exercise good hand/hygiene practices. We have also placed hygiene communications in our vessels, vehicles, accommodation, food venues, shop fronts/counters/terminals from the relevant health authorities.

In the unlikely event that a customer or staff member presents with symptoms, where possible we will supply them with a mask and follow the instructions and recommendations from the Australian Government Health Department. Click here for more information.

What can you do to minimise the risk?

Practicing good hand and sneeze/cough hygiene is the best way to minimise the risk from COVID-19. You should:

  • Wash your hands frequently with soap and water for at least 20 seconds, before and after eating, and after going to the toilet.
  • Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
  • If unwell, avoid contact with others. Consider deferring travel and seek healthcare advice.
  • Exercise personal responsibility for social distancing measures (stay more than 1.5 metres from people).

If you are feeling unwell or want more information on the recommended personal control measures, visit 

Can I change my travel dates?

If you have an existing booking and were scheduled to travel and you wish to change your travel dates, we will waive any amendment fees if you book your travel dates within 12 months of the original booked travel dates.

Please note: If any third-party or supplier costs change before the new travel dates, additional costs may be incurred.

What if my trip is cancelled?

If you are scheduled to travel and either you or SeaLink Travel Group cancels your trip with us, you can either choose:

  • 100% travel credit to use at a time that suits you on any of SeaLink Travel Group’s products (to use within 12 months of the original booking date), or
  • a 100% refund.

You should also check with your travel insurance policy for any information regarding cancellations.

Thank you for your understanding and continued support during these difficult times.  

We can’t wait to welcome you back again soon to connect you with an experience that creates a brilliant lifelong memory.