By purchasing a ticket, SeaLink Pty Ltd ACN 010 428 766 (SeaLink) passengers agree to be bound by the following terms and conditions of travel:

  1. SeaLink is not a common carrier and reserves the rights to refuse to carry any passenger, baggage or goods at its discretion.
  2. As a passenger, you agree that you will accept the delivery of services from SeaLink at your own risk.  SeaLink will not be liable for any loss or damage, howsoever or whatsoever caused, as a consequence or arising, indirectly or directly, out of the provisions of services to a passenger, including, loss and/or damage occasioned by SeaLink and/or its agents and/or its employees negligence.
  3. The passenger hereby undertakes to abide by the SeaLinks' Code of Conduct as follows:
    1. The passenger shall present themselves at the terminal a minimum of fifteen (15) minutes prior to their service's scheduled departure time.
    2. SeaLink staff reserve the right to refuse travel to any passenger with an invalid or illegible ticket.
    3. SeaLink ferry tickets are non refundable.
    4. The passenger agrees to produce an Australian concession card or proof of identification at the request of SeaLink staff. (International concession does not apply)
    5. Activities such as cycling, rollerskating, skateboarding and other such potentially hazardous behaviour are strictly prohibited within the terminals or onboard the ferry. Criminal charges may apply.
    6. The passenger shall not perform upon any musical instrument, distribute any advertising materials or offer any product for sale within the terminals or onboard the ferry.
    7. SeaLink staff shall strictly enforce all applicable liquor licensing legislation, including, but not limited to the Palm Island Alcohol Management Plan for services between Palm Island and Townsville.
    8. Smoking is strictly prohibited within the terminals and onboard the ferry.
    9. The passenger shall not board, or alight from, or attempt to board or alight from the ferry whilst it is in motion, or without permission from the crew. Civil penalties may apply.
    10. The passenger must not obstruct passageways, they are to seek assistance from crew with regards to luggage, pram or wheelchair placement during voyage
    11. The passenger must be wearing a shirt to be permitted to sit inside ferry cabins
    12. Verbally or physically abusive or threatening behaviour of any nature is strictly prohibited within the terminal and onboard the ferry. Criminal charges may apply.
    13. School students travelling or on the ferry on a Queensland Transport subsidy are required to abide by the Queensland Transport Code of Conduct for school bus travel. Copies of the code are available from Queensland Transport or SeaLink.
    14. All children 12 years of age and under must be accompanied by a parent or guardian when travelling outside the official school runs - 7:10am, 7:50am and 3:45pm (unless travelling home after school related activities i.e. sport, school production etc.).

SEALINK LUGGAGE POLICY

  • Due to Workplace Health and Safety regulations, SeaLink crew cannot carry or assist with luggage that exceeds 20kg or one cubic metre in size
  • Passengers are responsible for managing their own luggage within the terminal.  Passengers requiring assistance with boarding and/or disembarking the ferry should seek assistance from a crew member when boarding commences.  Trolleys are available for hire, please see the sales staff for rates. 
  • Backpacks are to be carried on by the passenger and stowed in the luggage area as per directions from the crew.
  • All luggage is to be stowed in accordance with crew's directions and should not restrict access to safety equipment or block aisles or emergency exits  
  • SeaLink cannot store any luggage at any time at Breakwater or Nelly Bay Terminals.  Coin operated luggage lockers are located in the Breakwater Terminal and accessible during Terminal operation hours.
  • SeaLink takes no responsibility for any loss or damage to luggage in terminals or onboard the ferries
  • SeaLink reserves the right to refuse to carry luggage that does not comply with our Luggage Policy or Dangerous Goods Code and the vessel's Master has the final decision

SEALINK FREIGHT POLICY

  • Freight will only be accepted up to twenty (25) minutes prior to scheduled service's departure  Freight arriving after this time will be sent on the next service
  • Charges apply for freight based on weight  
  • It is the responsibility of the sender to notify the recipient which service the freight has been sent on to arrange collection.
  • Freight is able to be sent over on all services from 7.45am to 3.45pm
  • All freight requires a consignment note to be filled out
  • Due to Workplace Health and Safety regulations, SeaLink cannot accept freight that exceeds 20kg or one cubic metre in size
  • SeaLink reserves the right to refuse to carry freight that does not comply with our Freight Policy or Dangerous Goods Code and the vessel's Master has the final decision
  • All freight should be collected from the ferry service it is on.  If freight is not collected from the vessel, it can be collected from the SeaLink Travel Desk in Nelly Bay Terminal between the hours of 8.00am - 4.30pm.  Freight not collected by 4.30pm will be returned to Breakwater Terminal, Townsville and will incur a second freight charge.
  • SeaLink takes no responsibility for any loss or damage to freight
  • No freight is to be left in any SeaLink terminal overnight unless prior arrangements have been made with the Terminal Supervisor.

DANGEROUS GOODS CODE

To comply with the Dangerous Goods Code, SeaLink vessels are not permitted to carry the following as freight or luggage:

  • wet cell batteries
  • cement and plaster bags
  • oil based paint
  • machinery (unless brand new)
  • sulphuric acid
  • industrial cleaners
  • corrosives
  • pool chlorine
  • used paint tins
  • tyres
  • radioactive materials
  • sharp objects and glass panels
  • petrol and diesel
  • explosives
  • oxy/acetylene
  • dirty car parts
  • compressed gasses
  • fertilizer
  • engine oil and fuel
  • furniture
  • combustion engines

TRAVELLING WITH ANIMALS

When passengers are boarding a ferry with a pet or other animal:

  • The vessel master may refuse the animal on board if the ferry is reaching capacity.
  • Animals that aren’t clean, appear vicious or likely to annoy, threaten or inconvenience others will not be allowed to board.
  • Dogs are to be muzzled and travel on the outer deck. These restrictions do not apply to assistance dogs.
  • Animals other than dogs must be restrained in a suitable box, basket or container at all times. They are permitted to travel in enclosed ferry cabins when the box used will contain any mess the animal will make; and the box is covered to prevent exposure to allergy sufferers.
  • If an animal becomes noisy or bothers others, crew members may request they travel on the outer deck.
  • Animals are not allowed on seats and must not obstruct passageways.
  • Owners should keep their animal away from other travelling animals.
  • Animals will not be carried as freight and must be with their owner at all times.

With regard to any of the above Terms and Conditions, please direct any queries to the Vessel Master, who has the final decision on boarding requirements.

About travelling with pets


Travel Terms and Conditions

General: 
All costs, itinerary details, ferry schedules and accommodation information are correct at the time of publishing, however, these can be subject to alteration, sometimes without notice. All services and reservations provided are subject to the conditions of the principal providers and no responsibility is accepted by SeaLink Queensland for misrepresentation, unforeseen omissions or additional costs incurred, including those arising from adverse weather conditions. No credit or refunds are available for unused services.

Ferry Ticket Policy: 
Tickets are non-transferrable and non-refundable. Valid Australian ID must be presented to SeaLink Queensland staff to be eligible to receive concession or student rates, otherwise a full fare applies. Lost tickets will not be reissued, including ferry and parking tickets. Damaged or faded multiple trip tickets can only be reissued if the original is surrendered and the expiration date and number of trips remaining are still legible. Multiple trip tickets will not be extended if circumstances are beyond SeaLink Queensland’s control, including but not limited to weather conditions, result in scheduled services being reduced or cancelled.  

Please note:
Magnetic Island tickets are valid for 30 days from date of purchase (except for the multi & durational tickets)
Palm Island tickets are valid for one year from date of purchase. 

Pricing:
All fares and prices are in Australian Dollars and are valid from 1 April 2015 to 31 March 2016. All fares and prices are subject to surcharges, blackout periods, minimum night stays and seasonal variations.

Credit Card Fees
A 3% fee for American Express and 1.5% fee for VISA and MasterCard of total booking cost will be charged when paying for travel, service, package or product via these methods.

Bookings:
Bookings can only be secured with 100% payment.

Child Policy: 
Child prices generally apply to children aged 5 to 14 years, inclusive. In some cases this may vary – please enquire at the time of booking. Accommodation for children under 5 is generally free of charge but some accommodation may impose a small charge and/or a fee for providing a cot. Children under 5 years of age travel free of charge on SeaLink Queensland ferry services.

Room Configurations:
Twin share prices are based on a ‘double’ – two people sharing a double bed (queen or king beds at some properties) or ‘twin’, consisting of two single beds. Please request either a ‘double’ or ‘twin’ at the time of reservation. ‘Single’ prices are based on a person having their own room.

Hire Vehicles: 
Please note that the hire of vehicles and/or other means of transport (i.e. scooters) are subject to certain rules and regulations. Specific licenses and a credit card may be required. You may be required to wear appropriate protective clothing (i.e. closed in shoes when hiring scooters / trail bikes). Please check with the travel consultant for further information on any restrictions.

Cancellation Policy:
Applicable to SeaLink Queensland ferry, tours, accommodation and packages.  Cancellation of a booking of part thereof will incur the following fees:
More than 30 days before departure – 10% of total cost 
Between 7 and 30 days before departure - 50% of total cost 
Less than 7 days before departure - 80% of total cost 
Within 24 hours of departure - 100% of total cost
If a scheduled ferry service in cancelled by SeaLink Queensland due to inclement weather or unforeseen circumstances a transfer to another service or full refund will be offered. A ‘no show’ will incur 100% penalty. No refunds are given on unused ferry tickets.  
No refunds will be made for services not availed once travel has commenced. All refund claims must be made in writing. Please note operators (other than SeaLink Queensland) reserve the right to charge cancellation fees in addition to the above.

Travel Insurance:
Holiday plans can be disrupted and cancellation fees can be costly. Travel Insurance is inexpensive and highly recommended. Please note that Travel Insurance may not cover disruptions caused by mechanical breakdowns or adverse weather conditions.

Conditions of Ferry Passage:
1. It is recommended that passengers arrive at least 20 minutes prior to the selected ferry service and adhere to the clothing policy of travelling with shirt and shoes.
2. Smoking is prohibited on SeaLink Queensland vessels at all times.
3. SeaLink Queensland reserves the right to refuse to carry any person or freight aboard SeaLink vessels where the Company deems the person or freight to be undesirable, unsuitable or dangerous.
4. Flammable liquids in portable containers will not be carried.

Timings: 
Please note that there may be specific times for set tours, checking-in and out of accommodation, and for the hire of transportation. These are specific to the operator and SeaLink Queensland will not be responsible for any charges that may occur or for bookings that are cancelled as a result of the client not adhering to these set times. Please ask the travel consultant for further information.

Storing of Items at Terminals: 
SeaLink Queensland has a ‘No Hold’ policy at the Breakwater and Nelly Bay Terminals. Under no circumstance will SeaLink Queensland staff hold items, such as keys, envelopes or larger items, on behalf of passengers. This policy is based on safety and privacy; therefore all holding enquiries will be refused. A freight service is available to transport items to and from Magnetic Island for a small fee and secure storage lockers are available for hire in the Breakwater and Nelly Bay Terminals. Please ask our travel consultants for more information about these services.