By purchasing a ticket, SeaLink Pty Ltd ACN 010 428 766 (Sealink) passengers agree to be bound by the following terms and conditions of travel:

SeaLink will not be liable for any loss or damage, howsoever or whatsoever caused, as a consequence or arising, indirectly or directly, out of the provisions of services to a passenger, including, loss and/or damage occasioned by SeaLink and/or its agents and/or its employees negligence.

• 3. The passenger hereby undertakes to abide by the SeaLinks' Code of Conduct as follows:
  
• 3.1 The passenger shall present themselves at the terminal a minimum of fifteen (15) minutes prior to their service's scheduled departure time.
• 3.2 SeaLink staff reserve the right to refuse travel to any passenger with an invalid or illegible ticket.
• 3.3 SeaLink ferry tickets are non refundable.
• 3.4 The passenger agrees to produce a concession card or proof of identification at the request of SeaLink staff.
• 3.5 Activities such as cycling, rollerskating, skateboarding and other such potentially hazardous behaviour are strictly prohibited within the terminals or onboard the ferry. Criminal charges may apply.
• 3.6 The passenger shall not perform upon any musical instrument, distribute any advertising materials or offer any product for sale within the terminals or onboard the ferry.
• 3.7 SeaLink staff shall strictly enforce all applicable liquor licensing legislation, including, but not limited to the Palm Island Alcohol Management Plan for services between Palm Island and Townsville.
• 3.8 Smoking is strictly prohibited within the terminals and onboard the ferry.
• 3.9 The passenger shall not board, or alight from, or attempt to board or alight from the ferry whilst it is in motion, or without permission from the crew. Civil penalties may apply.
• 3.10 Where the passenger is travelling with a dog, the passenger must be seated in the outdoor seating areas onboard the ferry and ensure the dog is muzzled and restrained at all times whilst in the terminals or onboard the ferry. Seating restrictions do not apply where the passenger is travelling with a guide or assistance dog. All other animals must be appropriately caged or restrained.
• 3.11 Verbally or physically abusive or threatening behaviour of any nature is strictly prohibited within the terminal onboard the ferry. Criminal charges may apply.
• 3.12 School students travelling or on the ferry on a Queensland Transport subsidy are required to abide by the Queensland Transport Code of Conduct for school bus travel. Copies of the code are available from Queensland Transport or SeaLink.

SEALINK LUGGAGE POLICY

• Due to Workplace Health and Safety regulations, SeaLink crew cannot carry or assist with luggage that exceeds 20kg or one cubic metre in size
• Passengers are responsible for managing their own luggage within the terminal.  Passengers requiring assistance with boarding and/or disembarking the ferry should seek assistance from a crew member when boarding commences
• Trolleys are not available for hire or loan  
• All luggage is to be stowed in accordance with crew's directions and should not restrict access to safety equipment or block aisles or emergency exits  
• SeaLink takes no responsibility for any loss or damage to luggage in terminals or onboard the ferries
• SeaLink reserves the right to refuse to carry luggage that does not comply with our Luggage Policy or Dangerous Goods Code and the vessel's Master has the final decision

SEALINK FREIGHT POLICY

• Freight will only be accepted up to twenty (20) minutes prior to scheduled service's departure  Freight arriving after this time will be sent on the next service
• Charges apply for freight based on weight  
• Due to Workplace Health and Safety regulations, SeaLink cannot accept freight that exceeds 20kg or one cubic metre in size
• SeaLink reserves the right to refuse to carry freight that does not comply with our Freight Policy or Dangerous Goods Code and the vessel's Master has the final decision
• SeaLink takes no responsibility for any loss or damage to freight
• No freight is to be left in any SeaLink terminal overnight.

DANGEROUS GOODS CODE

To comply with the Dangerous Goods Code, SeaLink vessels are not permitted to carry the following as freight or luggage: